Dated everything... These guys will drive you up a wall with how out of date their machines and processes are. Our laundry card machine only takes cash, then when the thing eats your cash without giving your card (which you also had to pay $5 for) any credit, your apartment complex management tells you that you have to call their help line to have any hope of getting your $20 back... Upon getting on the phone with these guys, I'm greeted by a guy whose extremely thick accent makes the communication very difficult. Ultimately, however, I learn that I have to physically mail my card to their warehouse just to receive an evaluation of the issue.
My college uses them in our residence halls. The vast majority of their machines were broken at the beginning of the academic year, including the 2 machines that reload your laundry card. About 3 weeks later, I decided to get a couple people to send multiple maintenance tickets and finally, they fixed about 90% of the machines. They advertise that they have an outstanding customer service and retention rate and can repair your machines quickly, but I find that super hard to believe.
You guys are ripping me off i shouldve recieved my refund i never recieved it at all you guys are really slow at customer service
I'm an adult in 2017. I have better things to do than pay postage for a card I already paid for, snail mail it, and wait up to several weeks just for a CHANCE to get $20 back. I mean, really? God forbid you are so strapped that this nonsense happens to your last 20 dollars.
I have to agree with all of these reviews. I manage an RV park and have a small six machine laundry room. We have not had any issues with the machines for several years. Recently however, the machines have reached that age were they are starting to fail. We had a dryer start smoking and making a lot of noise so we called for repairs. Waited a week and no service call. Now we had two more machines go out, no rinse cycle and no heat on one of the dryers. Called customer service and I got an apology and a promise that they would get someone out right away to fix them all. Another week goes by and still no tech. Called a 3rd time and I got another apology and a promise and three days later a tech shows up. Doesn't stop at the office just goes straight to the laundry. Fifteen minutes later the tech leaves again without stopping by the office. So I go out to check on the machines and all three machines are still out of service. So I call a fourth time, get another apology and a promise that a tech will be out within the next couple of days. No show, so I call yet again, get the apology, and so I suggest that maybe it is time to just replace the machines with new ones since it has been more than six years of heavy use. Sure no problem! Just have to renegotiate the contract...blah blah blah. So, weeks of inconvenienced guests and lost revenue. Hows about renegotiating that! At this point I'm thinking that in the long run we would be better off just installing our own machines. To bad you can't post a review with NO STARS!
Do not use this company. If you're gonna be one of the trashy apartment complexes that can't even put W/D machines in your units, then do your poor residents the courtesy of machines that take normal cards, or even coins for the love of all that is sensible. This company needs to discontinue all of its dated machines and get up to speed, or get left behind with the remainder of last decade's inconvenience.
The dryer burnt my kids blankets. They refuse to compensate fully because they had been used! They dont even deserve on star
May luck be on your side if you get stuck working with this infernal garbage heap of a company either as a business owner or a resident/user.
Wash Multifamily Laundry Systems is a US Laundry based in Hayward, California. Wash Multifamily Laundry Systems is located at 1983 Alpine Way, Hayward, CA 94545, USA.
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